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Matthew Odam

Franklin Barbecue bans all professional line standers, order takers

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People wait in line for 4 to 5 hours to taste the food from Franklin Barbecue. (Laura Skelding AMERICAN-STATESMAN)

People wait in line for 4 to 5 hours to taste the food from Franklin Barbecue. (Laura Skelding AMERICAN-STATESMAN)

If you want Franklin Barbecue, you’re gonna have to wait like everyone else. The barbecue titans have banned all professional line standers and order takers, effective immediately. The restaurant had clarified their position earlier this summer, but after several customer complaints, Aaron and Stacy Franklin had had enough.

“It has gotten out of hand, and we owe it to the rest of our faithful customers to not allow the distraction,” the Franklins said in a messaged statement. “As the amount of line holders has multiplied, the large orders have begun to bog down the line. We prefer to serve our customers in house, and not to have a second party representing our food and brand.”

Regular customers can still have a friend join them after waiting in line, Stacy Franklin said over text.

“We still want our regular customers to limit the amount of joiners they have,” Stacy Franklin said. “Our normal customers are very conscious of this, but line holders continue to push the limits of what is fair for others.”

The paid line-stander received renewed attention this summer when a local teenager made news for his paid service. And, as a personal anecdote, I can attest to the fact that the first person in line when I ate at Franklin this summer was a gentleman who worked for the company Task Rabbit.

A busy Aaron Franklin also made news this summer when he recently announced he and two partners would be bringing a new food festival to Austin in the spring.

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